Alan Mullaly explains how the executive team at Ford Motor Company changed to a culture of accountability.
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Viewpoint on Creating a Culture of Accountability
True accountability needs a culture of trust and openness and it is up to the leader to put in place the following necessary conditions: safety, clarity of purpose, trust, and an environment where responsibility is valued. Talking about accountability without such conditions in place will cause people to go into a mode of self-protection rather than initiative.