Creating Success in IT Projects

By Alain Bolea and David Keller

A high proportion of Technology projects do not deliver: they are late, the product or service does not match end-user requirements, and/or requires significant late stage changes to satisfy the client’s needs. Such outcomes usually reduce a company’s competitive position, increase project costs, and strain relationships. Creating success in IT projects calls for greater project team alignment upfront.

Common Pitfalls of Technology Projects

At their inception, troubled projects tend to follow the same scenario; we call it “Rushing to fail” and it typically goes like this:

  • High-level project parameters are set by a few individuals using an incomplete view of the needs of end-users, project constraints and risks.
  • Because key project assumptions come from senior management, the project staff often unconsciously avoids fully vetting them; “solutions” are railroaded to meet timetable, budgets and requirements.

This faulty process, sourced in an incomplete view of the project as a whole combined with a rush to performance, is the real reason why projects fail.
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